Customer Service Information

Honda CR-V / Honda CR-V 2012-2025 Owner's Manual / Warranty and Customer Relations / Customer Service Information

Honda dealership personnel are trained professionals. They should be able to answer all your questions.

If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership’s management. The service manager or general manager can help. Almost all problems are solved in this way.

If you are dissatisfied with the decision made by the dealership’s management, contact Honda Customer Service.

U.S. Owners:

American Honda Motor Co., Inc.
Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Boulevard
Torrance, California 90501-2746
Tel: (800) 999-1009

Canadian Owners:

Honda Canada Inc.
Customer Relations

Visit www.honda.ca for contact information

Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909

In Puerto Rico and the U.S. Virgin Islands:

Vortex Motor Corp.
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546

When you call or write, please give us this information:

- Vehicle Identification Number- Name and address of the dealer who services your vehicle

- Date of purchase

- Odometer reading of your vehicle

- Your name, address, and telephone number

- A detailed description of the problem

- Name of the dealer who sold the vehicle to you

    See also:

    Storing a Position in Memory
    1. Turn the ignition switch to ON   . Adjust the driver’s seat and the door mirrors to the desired position. 2. Press the SET button. You will hear a beep, and the memory button indicator ...

    Playing the XM® Radio
    To Play the XM® Radio 1. Press the button. 2.Press the AUDIO button, move   to select AUDIO MENU. 3.Rotate to select Mode. Press . 4. Rotate to select CH (channel mode) or CAT ( ...

    Interior Care
    Use a damp cloth with a mixture of mild detergent and warm water to remove dirt. Use a clean cloth to remove detergent residue. Do not spill liquids inside the vehicle. Electrical devices and ...