Reporting Safety Defects

Honda Pilot / Honda Pilot 2009-2024 Owner's Manual / Information / Reporting Safety Defects

In the U.S.

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying American Honda Motor Co., Inc. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or American Honda Motor Co., Inc. To contact NHTSA, you may: call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov ;

or write to: Administrator, NHTSA

1200 New Jersey Avenue, SE.,

Washington, DC 20590.

You can also obtain other information about motor vehicle safety from http:// www.safercar.gov.

In Canada

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Honda Canada Inc. and you may also inform Transport Canada. If Transport Canada receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may lead to a recall and remedy campaign. However, Transport Canada cannot become involved in individual problems between you, your dealer, or Honda Canada Inc.

To contact Transport Canada’s Defect Investigations and Recalls Division, you may call 1-800-333-0510. For more information on reporting safety defects or about motor vehicle safety, go to http://www.tc.gc.ca/roadsafety.

    See also:

    Steering Wheel Adjustment
    Make any steering wheel adjustment before you start driving. Adjusting the steering wheel position while driving may cause you to lose control of the vehicle and be seriously injured in a crash. ...

    Adjusting the Shoulder Anchor
    The front seats have adjustable shoulder anchors to accommodate taller and shorter occupants. 1.Move the anchor up and down while holding the release button. 2.Position the anchor so that the bel ...

    Remote Transmitter Care
    Replacing the Button Battery If the indicator does not come on when the button is pressed, replace the battery. Battery type: CR1616 1. Unscrew the cover with a small Phillipshead screwdriver. Pre ...