Customer Service Information

Honda Pilot / Honda Pilot 2009-2024 Owner's Manual / Information / Customer Service Information

Honda dealership personnel are trained professionals.

They should be able to answer all your questions. If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership's service manager or general manager. If you are dissatisfied with the decision made by the dealership's management, contact Honda Customer Services.

U.S. Owners: American Honda Motor Co., Inc.

Honda Automobile Customer Services

Mail Stop 500-2N-7A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: (800) 999-1009

Canadian Owners:

Honda Canada Inc.

Customer Relations

180 Honda Boulevard

Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9

Fax: 1-877-939-0909

E-mail: Honda_cr@ch.honda.com

In Puerto Rico and the

U.S. Virgin Islands:

Bella International

P.O. Box 190816

San Juan, PR 00919-0816

Tel: (787) 620-7546

Customer Service Information

When you call or write, please give us the following information:

 - Vehicle Identification Number

Date of purchase

 - Odometer reading of your vehicle

 - Your name, address, and telephone number

 - A detailed description of the problem

 - Name of the dealer who sold the vehicle to you

    See also:

    Taking Care of the Unexpected
    This section covers the more common problems that motorists experience with their vehicles. It gives you information about how to safely evaluate the problem and what to do to correct it. If the p ...

    VSA® (Vehicle Stability Assist), aka ESC (Electronic Stability Control), System
    VSA® helps to stabilize the vehicle during cornering if the vehicle turns more or less than what was intended. It also assists in maintaining traction on slippery surfaces. It does so by regulating ...

    Brake Fluid
    Check the fluid level in the brake fluid reservoir monthly. Replace the brake fluid according to the maintenance messages shown on the information display. Always use Honda Heavy Duty Brake Fluid ...