Customer Service Information

Honda Pilot / Honda Pilot 2009-2025 Owner's Manual / Information / Customer Service Information

Honda dealership personnel are trained professionals.

They should be able to answer all your questions. If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership's service manager or general manager. If you are dissatisfied with the decision made by the dealership's management, contact Honda Customer Services.

U.S. Owners: American Honda Motor Co., Inc.

Honda Automobile Customer Services

Mail Stop 500-2N-7A

1919 Torrance Blvd.

Torrance, CA 90501-2746

Tel: (800) 999-1009

Canadian Owners:

Honda Canada Inc.

Customer Relations

180 Honda Boulevard

Markham, ON

L6C 0H9

Tel: 1-888-9-HONDA-9

Fax: 1-877-939-0909

E-mail: Honda_cr@ch.honda.com

In Puerto Rico and the

U.S. Virgin Islands:

Bella International

P.O. Box 190816

San Juan, PR 00919-0816

Tel: (787) 620-7546

Customer Service Information

When you call or write, please give us the following information:

 - Vehicle Identification Number

Date of purchase

 - Odometer reading of your vehicle

 - Your name, address, and telephone number

 - A detailed description of the problem

 - Name of the dealer who sold the vehicle to you

    See also:

    Seat Belt Inspection
    Regularly check the condition of your seat belts as follows: • Pull each belt out fully, and look for frays, cuts, burns, and wear. • Check that the latches work smoothly and the belts retract e ...

    If the Charging System Indicator Comes On
    ■ Reasons for the indicator to come on Comes on when the battery is not being charged. ■ What to do when the indicator comes on Turn off the heating and cooling system*/climate contro ...

    Operation
    Front airbags are designed to inflate during moderate-to-severe frontal collisions. When the vehicle decelerates suddenly, the sensors send information to the control unit which signals one or both ...